TransTrack

Privacy Policy

Last updated: July 17, 2026

TransTrack ("we", "us", "our") provides a school bus tracking and safety platform used by schools, their transport staff, and the parents/guardians of enrolled students. This policy explains what information we collect through the TransTrack mobile app and web dashboard, why we collect it, and how it is protected.

Who actually uses TransTrack

TransTrack is used by three types of adult account holders: parents/guardians, bus drivers, and school administrators. Students do not create accounts, log in, or use the app themselves. Information about students exists in the system because their school has enrolled them in the transport service, and their parent or guardian accesses that information through their own account.

Information we collect

From parents and guardians

Full name and mobile phone number
Login credentials (your password is stored in encrypted, non-readable form — we cannot see it)
A device push-notification token, so we can send you bus alerts
Which student(s) you are linked to as a guardian

From bus drivers

Full name and mobile phone number
A login PIN (encrypted, non-readable form)
Live GPS location, while a trip is actively in progress, for the purpose of showing the bus's position to parents and school staff

About students (collected on behalf of, and controlled by, the enrolling school)

Full name and grade/class
Which bus route and stop they are assigned to
An admission or enrollment number, used by their parent to log in
A photo, if the school chooses to add one, for identification purposes at boarding time
Daily attendance records — whether the student boarded their assigned bus on a given day
Boarding and drop-off event timestamps

School and vehicle information

School name, address, and contact details
Bus/vehicle identifiers, routes, and stop locations
GPS tracking device identifiers (IMEI) and SIM card numbers, used solely for fleet management purposes

Automatically collected technical information

App usage and crash diagnostics
Device type and operating system version

How we use this information

Purpose	What it relies on
Showing a bus's live location to parents and school staff	Bus/driver location data
Sending trip-started and bus-approaching alerts	Push notification tokens, live location
Recording and reporting daily attendance	Student and trip data
Letting a parent log in and see only their own child's information	Guardian-student linkage
Fleet and route management by school staff	Vehicle, device, and route data
Billing the school for the service	School account and subscription data

We do not use any of this information for advertising, and we do not sell personal information to third parties, ever.

Children's information

TransTrack processes information about students, who are minors, strictly as part of a school transport safety service. This information is provided and controlled by the enrolling school as part of its existing relationship with each student's parent or guardian — TransTrack does not independently collect information directly from children, and children do not interact with the TransTrack app or dashboard.

We handle student information consistent with India's Digital Personal Data Protection Act, 2023, which requires that data relating to children be processed only with verifiable consent from a parent or lawful guardian, and only for legitimate, clearly stated purposes — in this case, school transport safety and attendance tracking.

A parent or guardian may request access to, correction of, or deletion of their child's information at any time by contacting their school's transport administrator, who can action this directly, or by contacting us using the details below.

Who we share information with

The enrolling school — school administrators can see the information necessary to operate their own transport service (their own students, drivers, buses, and routes only, never another school's data)
Service providers we rely on to run TransTrack, under contract and only for that purpose: Google Cloud (hosting and database), Firebase (push notifications and app infrastructure), Google Maps (map display)
Law enforcement or authorities, only if legally required to do so

We do not share information with data brokers, advertisers, or any other third party for their own independent use.

Data retention

We retain account and trip data for as long as a school's subscription is active, plus a reasonable period afterward for record-keeping and legal purposes. A school may request deletion of its data, including student data, at any time, subject to any legal retention obligations that may apply.

Data security

Passwords and PINs are stored using industry-standard one-way encryption and are never visible to TransTrack staff. Data is transmitted over encrypted connections. Access to school data is restricted to that school's own authorized staff accounts.

Your rights

Depending on your role and applicable law, you may have the right to access, correct, or request deletion of your personal information. Parents/guardians and drivers can update their own account details directly in the app, or contact their school administrator or us directly for anything else.

Changes to this policy

We may update this policy from time to time as the service evolves. Material changes will be reflected by updating the "Last updated" date above.

Contact us

TransTrack

Email: support@transtrack.in

For questions about a specific student's data, please also contact your child's school directly, as they control enrollment records.